Last updated: August 2026

DDV Verhuur, a trading name of Mana Rental Service BV, attaches great importance to the protection of your personal data and your privacy. This Privacy Policy explains which personal data we collect, why we process it, how long we retain it and what rights you have.

1. Personal data we process

Mana Rental Service BV processes personal data because you use our services, rent a vehicle from us, contact us, visit our website and/or provide this information to us yourself.

Depending on the services you use, we may process the following personal data:

First name and surname
Company name
Email address
Telephone number
Address details
Billing information
Information relating to reservations and rental agreements
Driving licence details where necessary for vehicle rental
Identification details where necessary for the performance of the agreement
Licence plate and vehicle information
Location data, where applicable
IP address
Internet browser and device type
Information about your use of our website
Communications with our services
Other personal data that you actively provide to us

2. Special and/or sensitive personal data

Our website and services are not specifically aimed at persons under the age of 16 and are not intended to collect personal data from minors without valid consent.

However, we cannot always verify whether a website visitor is over the age of 16. We therefore recommend that parents and guardians remain involved in their children's online activities.

If you believe that we have collected personal data relating to a minor without valid consent, please contact us. We will investigate the matter and, where necessary, delete the relevant data.

3. Why do we process personal data?

Mana Rental Service BV may process your personal data for the following purposes:

Processing and performing reservations and rental agreements
Providing our rental services
Preparing and managing quotations, contracts and invoices
Processing and following up payments
Verifying the identity and driving authorisation of renters
Managing our vehicles and rental fleet
Handling and following up damage claims, traffic offences and insurance cases
Contacting customers where necessary for the provision of our services
Responding to questions and requests
Informing you about changes to our services or products
Sending commercial communications and newsletters where a valid legal basis exists
Improving and securing our website and services
Performing analyses and compiling statistics
Preventing and detecting fraud, misuse and other irregularities
Complying with legal and administrative obligations

We always process personal data on the basis of a valid legal ground, such as the performance of a contract, compliance with a legal obligation, your consent or our legitimate interests.

4. Location and vehicle data

Where our vehicles are equipped with vehicle or location tracking systems, certain vehicle and location data may be processed.

This information may be used for purposes including:

Managing and securing our rental fleet
Locating vehicles in the event of theft or failure to return a vehicle
Monitoring technical or operational information
Handling incidents, damage claims or disputes
Preventing fraud and misuse

Such data is only processed where there is a valid legal basis and is not retained for longer than necessary.

5. Retention periods

Mana Rental Service BV does not retain personal data for longer than necessary for the purposes for which it was collected.

Certain data may be subject to statutory retention periods. Accounting and tax documents, for example, may be retained for the period required by law.

Data relating to agreements, damage claims, disputes or potential liability may be retained for as long as necessary for the establishment, exercise or defence of our legal rights.

We therefore apply different retention periods depending on the type of personal data and the purpose for which it is processed.

6. Sharing personal data with third parties

Mana Rental Service BV does not sell your personal data to third parties.

We may share personal data with third parties where this is necessary for the provision of our services, the performance of an agreement, the pursuit of our legitimate interests or compliance with a legal obligation.

These third parties may include:

IT and software providers
Payment and financial service providers
Accountants and other professional advisers
Insurance companies and claims handlers
Roadside assistance and mobility service providers
Government authorities, police or judicial authorities where we are legally required to do so
Suppliers and subcontractors necessary for the provision of our services

Where external parties process personal data on our behalf, we make appropriate data protection arrangements where required.

If personal data is processed outside the European Economic Area, we ensure that appropriate safeguards are in place in accordance with applicable data protection legislation.

7. Cookies and website usage

DDV Verhuur may use functional, analytical and, where applicable, marketing or tracking cookies.

A cookie is a small text file that may be stored on your computer, tablet or smartphone when you visit our website.

Functional cookies are necessary for the website to operate correctly. Analytical cookies may help us analyse the use of our website and improve our services.

For cookies that legally require consent, we will ask for your consent in advance via our cookie banner.

You can change your cookie preferences at any time and delete cookies via your internet browser settings and, where available, through the cookie settings on our website.

For more information, please consult our Cookie Policy.

8. Your rights

Under applicable data protection legislation, you have various rights, including the right to:

Access your personal data
Have inaccurate personal data corrected
Have your personal data deleted in certain circumstances
Restrict the processing of your personal data
Object to certain processing activities
Receive or transfer your personal data where the right to data portability applies
Withdraw your consent at any time where processing is based on consent

You can exercise these rights by contacting Mana Rental Service BV using our contact details.

To protect your privacy, we may ask you to appropriately confirm your identity before processing your request.

We will process your request within the applicable statutory period.

9. Security

Mana Rental Service BV takes appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, unwanted disclosure and unauthorised alteration.

If you suspect that your personal data is not adequately protected or that misuse has occurred, please contact us as soon as possible.

10. Complaints

If you have any questions or complaints regarding the way in which we process your personal data, you can contact Mana Rental Service BV in the first instance.

You also have the right to lodge a complaint with the competent supervisory authority in Belgium:

Belgian Data Protection Authority
Rue de la Presse / Drukpersstraat 35
1000 Brussels
Belgium

11. Contact details

Mana Rental Service BV
Trading name: DDV Verhuur

Email: info@ddv-verhuur.be

For questions regarding this Privacy Policy or the processing of your personal data, please contact us using the details above.

12. Changes to this Privacy Policy

Mana Rental Service BV reserves the right to amend this Privacy Policy when our services, data processing activities or applicable legislation change.

The most recent version of this Privacy Policy will always be published on our website. We therefore recommend that you consult this policy regularly.

Last updated: August 2026